Associate Director, AI Engagement & Design

Overview A global biopharmaceutical company on a mission to Solve On, Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery, development, and commercialization of proprietary therapeutics, Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology, Oncology and Inflammation and Autoimmunity Headquartered in Wilmington, Delaware, Incyte has operations in North America, Europe, and Asia.

Job Summary: The AI Engagement & Design is a high-impact role responsible for architecting the future of sales performance through AI, advanced analytics, and innovative digital capabilities. This role sits at the intersection of technology and human performance, designing AI-enabled tools and insights that enhance learning effectiveness and accelerate capability development across the U.S. commercial field organization. This is a senior individual‑contributor role with no direct reports . Impact is delivered through design leadership, innovation, and influence , working in close partnership with Sales Training, Coaching & Leadership Development, Field Analytics, Sales Reporting, and IT/Data teams to ensure AI capabilities are practical, compliant, and deeply integrated into enablement workflows. Key Responsibilities:

AI‑Enabled Training Enhancement

Design and implement AI‑enabled innovations that strengthen sales training , including onboarding, continuous learning, and skills reinforcement Apply AI and digital learning tools to personalize training based on role, experience level, and performance signals Ensure AI‑enabled training reinforces core selling skills, leadership behaviors, and compliance standards

AI‑Supported Coaching & Leadership Development

Design AI‑supported tools that improve the quality, consistency, and effectiveness of coaching Enable leaders to use AI for:

Coaching preparation and focus Identifying skill gaps and performance patterns Reinforcing training through coaching conversations

Partner closely with Coaching & Leadership Development to ensure AI tools align with established coaching frameworks

Use‑Case Design & Innovation

Identify and prioritize high‑impact AI use cases that enhance training and coaching, such as:

Skill diagnostics and readiness assessments Scenario‑based learning and simulations Call reflection and feedback tools

Translate advanced analytics into simple, trainer‑ and coach‑friendly experiences

Cross‑Functional Enablement Collaboration

Head, Sales Training Coaching & Leadership Development Field Analytics & Ops Sales Reporting & Performance IT / Data & Digital teams

Act as the design connector between technical teams and field enablement leaders Ensure AI solutions align with training curricula, coaching rhythms, and field workflows

Pilot, Test & Scale AI Capabilities

Design and lead pilots of AI‑enabled training and coaching tools Gather structured feedback from trainers and field leaders to refine usability and impact Support scaling of effective AI capabilities through enablement and training channels

Measurement & Learning Impact

Define success metrics for AI‑enabled training and coaching, including:

Adoption and engagement Skill reinforcement and behavior change Contribution to performance outcomes

Partner with analytics teams to assess results and guide iteration

Thought Leadership & Continuous Improvement

Stay current on innovations in AI, learning science, coaching technology, and digital enablement Introduce modern, ethical, and scalable approaches that enhance training effectiveness Serve as an internal subject‑matter expert on AI‑driven engagement in training and coaching environments

Scope of Role

Senior individual contributor with enterprise‑level influence No people management responsibilities High interaction with trainers, field leaders, enablement