Senior Sales Engineer

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback. Primary Responsibilitiaes

● Lead technical aspects of pre-sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations ● Provide pre-sales technical support to Sales team ● Manage technical responses for RFPs, RFIs, security assessments, and other requests ● Provide technical scoping, implementation, and success during initial pilot phases ● Act as a liaison between Sales, Product, Engineering, EHR and other internal teams ● Contribute to product strategy based on market insights and customer feedback

EHR analyst experience (Epic EHR certification desired) BA/BS university degree in technical discipline 6 years of experience in technical pre-sales roles Strong problem solving ability Selling to customer needs Refined presentation skills to variety of audiences (both technical and non-technical) Excellent written and verbal communication Proven requirements analysis General programming skills (desired)

Knowledge, Skills, and Abilities

Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols Background knowledge of genetic testing, NGS, and bioinformatic analysis preferred Familiarity with SQL, JSON, Snowflake, AWS, HL7 Technical Expertise: Understanding of product's technical aspects; Explains complex concepts simply; Stays current with industry trends and competing technologies Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions Creatively overcomes objections and demonstrates product value Excellent Communication: Articulates technical concepts clearly to diverse audiences Comfortable presenting to C-level executives and engineering/IT teams Collaborative Team Player: Works effectively with sales, product, engineering, EHR, and compliance teams Facilitates smooth inter-departmental communication to drive deals forward Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships Provides exceptional pre-sales support and ensures smooth post-sales transitions Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements Problem-Solving Skills: Identifies and resolves complex technical issues during sales process Thinks on feet during customer interactions and demos. Strategic Thinking: Understands broader business impact of technical decisions Contributes valuable insights to product strategy based on market trends and customer feedback (VOC)

Physical Demands & Work Environment

Duties are typically performed in an office setting and/or in the field Ability to use a computer keyboard, communicate over the telephone and read printed materials Duties may require working outside normal working hours (evenings and weekends) at times Travel up to 50% to meet with customer and team members The pay range