Experience Strategy Manager

Agency: Credera Job Function: Technology Job Subfunction: Technology Design Job Description: About Credera  Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across various industries. We continuously evolve our services to meet the needs of future organizations and reflect modern best practices. Our unique global approach provides tailored solutions, transforming the most influential brands and organizations worldwide.  Our employees, the lifeblood of our company, are passionate about making an extraordinary impact on our clients, colleagues, and communities. This passion drives how we spend our time, resources, and talents. Our commitment to our people and work has been recognized globally. Please visit our employer awards page: https://www.credera.com/awards-and-recognition .

We believe experience strategy helps clients focus on the right problems, align around a clear direction, and turn insight into action. This role is for an experience-oriented strategist who can bring together user needs, business goals, market context, data, and technology considerations to shape experiences that are useful, differentiated, and achievable. Working directly within multidisciplinary teams, this person will lead and actively deliver strategy work, from research synthesis and problem framing through experience vision, journeys, frameworks, recommendations, and roadmaps that guide user experience, user interface design and delivery. They will be energized by emerging technology and evolving customer expectations, while keeping human needs and measurable outcomes at the center of the work.    What We’re Looking For  •         An experienced, hands-on strategist with the judgment and confidence to lead complex workstreams while actively contributing to the research, synthesis, strategy, and deliverables that move the work forward.  •         A systems thinker who synthesizes qualitative and quantitative research, business inputs, market signals, and technology considerations into clear insights, priorities, and opportunities.  •         A strategist who can define future-state experience visions, principles, value propositions, success measures, and strategies that align customer and business outcomes.  •         Someone who gets into the work and translates strategic direction into clear, useful artifacts, including experience briefs, journey maps, service blueprints, opportunity frameworks, and prioritized roadmaps.  •         A skilled facilitator who leads workshops and working sessions that build shared understanding, establish priorities, and move stakeholders toward decisions.  A clear, compelling storyteller who makes complex information easy to understand through strong narratives, recommendations, and visually engaging deliverables.  •         A trusted client partner who presents confidently, challenges assumptions constructively, navigates ambiguity, and keeps teams moving forward.  •         A collaborative leader who works alongside multidisciplinary teams to connect research, content, design, data, technology, and delivery from insight through implementation.  •         Someone who contributes beyond project delivery by mentoring others, strengthening the practice, shaping opportunities, supporting proposals, and growing client relationships.  •         A curious, human-centered strategist who explores how AI, personalization, connected ecosystems, and emerging tools can create new value without losing sight of real customer needs.    Preferred Qualifications  •         7+ years of relevant experience in experience strategy, UX strategy, service design, experience design strategy, customer experience, innovation, or related field.