Product Operations Specialist

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Product Operations Specialist   We are seeking an experienced and versatile Product Operations professional with a strong technical background to join our team.  The Product Operations Specialist plays a critical role in optimizing product processes, facilitating cross-functional collaboration, and ensuring seamless product lifecycle management at JLL. This position bridges the gap between product strategy and execution, driving operational excellence across our technology solutions.

Process Management/Optimization   Partner with operations team to identify inefficiencies, optimize processes, and implement changes to enhance organizational effectiveness   Identify ways to automate workflows and reduce manual effort   Leverage AI to simply complex processes and increase team efficiency   Data Analysis, Insights, and Governance   Establish and manage systems to monitor and report key ROI metrics, delivering regular updates to leadership   Establish and support data governance guidelines and best practices to ensure optimal data quality from technology tools, enhancing overall data integrity and reliability   Generate reports on product usage and business impact   Consolidate data from product management, sales, customer success, and engineering teams to align with Workplace Management technology goals   Cross-Functional Collaboration   Oversee complex projects, ensuring timely completion and alignment with organizational objectives. Track milestones, deliverables, and risks, providing regular updates to leadership.   Facilitate communication and manage dependencies between technical and business teams   Create clear process documentation   Expertly define and track change management plans   Present operational metrics to leadership, adapting style and content for maximum. effectiveness   Product Lifecycle   Implement strategies to drive adoption of approved technologies including measurement and tracking of adoption rates to ensure maximum utilization and return on investment   Analyze the technology landscape to identify overlaps, and provide recommendations to streamline and optimize the technology architecture, reducing redundancies and improving efficiency   Gather and synthesize feedback from internal teams and external clients to inform product improvements   Support product launches, feature releases, and operational initiatives while ensuring timelines are deliverables are met   Technical Aptitude   Understand SaaS, PaaS, and IaaS concepts and product operational implications   Understand product and technical documentation (e.g. API, Release, architecture, infrastructure)   Leverage product operations tools (e.g. Jira, Smartsheet, Sharepoint, Service Now, Advanced Excel) to surface insights and track project and product delivery   Problem Solving and Critical Thinking   Troubleshoot and resolve operational bottlenecks   Develop contingency plans for potential product issues   Find innovative ways to meet conflicting requirements     Required Skills   Understanding of complete product lifecycle from development to retirement   Ability to collect, analyze, and interpret data to drive product decisions and operational improvements   Expertise in designing, implementing, and refining operational processes to increase efficiency and effectiveness   Ability to work effectively across departments,