Assistant Reservation Manager

This position is concerned with contributing to an effective department as measured by the Balance Scorecard in the four key areas: Customer, People, Quality, and Profit. This position oversees the efficient operation of the in-house reservations department in the management of group inventory and the selling of guest rooms while accommodating guest needs and maximizing revenue. Leading a team dedicated to the conversion of all room sales enquiries through excellent customer service and efficient use of the reservations system. In particular this position takes responsibility for maximizing RevPAR while ensuring guests receive optimum service in accordance with the Brand Standards and policies and procedures of this hotel and Hilton Worldwide.