Assoc Credit Services Rep

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Disputes Assoc Credit Rep is responsible for the investigation, management, and resolution of customer invoice disputes and payment deductions for North America. This role ensures disputes are resolved accurately, timely, and in compliance with approval matrices, financial controls, and service level agreements (SLAs). The Disputes Assoc Credit Rep works closely with Cash Application, Credit & Collections (CFS), Customer Service, Contracts, Tax, Distribution Centers, and other internal teams to resolve discrepancies while protecting Medtronic’s financial position and customer relationships.

Investigate and resolve customer invoice disputes in line with company policies, contracts, and approval guidelines. Manage dispute cases end‑to‑end in SAP FSCM, ensuring accurate classification, documentation, and timely resolution. Support dispute resolution through credits, debits, offsets, or reassignment to Credit & Collections to maintain accurate Accounts Receivable balances. Coordinate with internal teams (Cash Application, Credit & Collections, QA, Contracts, Tax, Customer Service) to ensure effective execution of dispute outcomes. Ensure compliance with SOX requirements, internal controls, and audit standards, maintaining complete and approval‑ready documentation. Communicate dispute status and outcomes clearly, proactively escalating high‑risk, high‑value, or complex cases as needed. Systems & Tools Used SAP (R/3) – FSCM, dispute management, AR transactions Excel – dispute tracking, reporting, analysis Outlook & Shared Mailboxes SharePoint / OneDrive / Teams Pricing & contract tools (e.g., CHAMPS, RADAR – where applicable) Customer portals & carrier websites (POD, POR retrieval) Required Qualifications Bachelor’s degree in Finance, Accounting, Business, or a related field. English B2+ (comfortable interacting with US teams) 1–3 years of experience in Disputes, Accounts Receivable, Credit, Finance Operations, Customer Services, Billing or related areas. Excel proficiency; experience with RADAR, FSCM, or ERP systems is a plus (SAP preferred). Strong analytical skills with attention to detail. Ability to evaluate documentation and apply policy‑based judgment.

Experience handling pricing, shortage, or tax disputes Familiarity with approval matrices and audit environments Experience in shared service or global finance operations Key Skills & Competencies Strong investigation and problem‑solving skills Clear written documentation and communication Ability to apply policies consistently and confidently Professional judgment in financial and customer‑facing scenarios Time management and ability to meet SLAs Important: This role requires strong judgment, process discipline, and comfort working in a controlled financial environment where accuracy, documentation, and compliance are critical.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic