Senior Program Manager / Program Director

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Programme Director, Europe is a senior delivery leadership role accountable for leading significant, complex and strategically important transformation programmes across the European business. Reporting to the Head of Change, the role supports delivery of the European Change and Transformation agenda, ensuring priority initiatives are well governed, clearly sequenced, outcome focused and delivered with pace, discipline and control. Working with Executive Management, business lines, operations, risk, finance, technology and change teams , the Programme Director translates strategic priorities into executable programmes with clear milestones, ownership, benefits and decision points. The role leads high-stakes change initiatives end to end, bringing structure, challenge, delivery confidence and transparency to programmes involving customer, regulatory, employee, technology, process and operating model change. As a senior member of the European Change function, the Programme Director helps strengthen transformation delivery capability, embed disciplined change governance and promote accountability, ownership and measurable outcomes . ESSENTIAL FUNCTIONS: Programme & Transformation Delivery Lead major European transformation programmes with clear scope, direction, milestones, outcomes and benefits. Translate strategic priorities into delivery plans covering sequencing, resourcing, dependencies, risks and decisions. Own end-to-end delivery across complex, multi-team initiatives, keeping delivery focused on business outcomes. Drive progress against milestones, escalating issues early and enabling timely senior decisions. Change Portfolio & Management Agenda Support Support the Head of Change in delivering the European Change and Transformation Strategy. Help shape, prioritise and deliver key transformation initiatives within the European Management Agenda. Provide clear insight on status, delivery confidence, risks, dependencies, benefits and executive decisions required. Help maintain a disciplined, transparent approach to change prioritisation and governance. Link programmes to clear outcomes, including growth, efficiency, resilience, compliance and customer impact. Governance, Risk & Controls Establish robust programme governance, including clear forums, accountabilities, reporting, decision logs, risk management and escalation. Ensure programmes are delivered in line with risk appetite, control expectations, regulatory obligations and