Service Engineer II - CTJ - Poly

Microsoft’s Datacenter Integration Services (DCIS) is the engine that powers our cloud services. As a DCIS Service Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Office 365, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 Datacenters and several million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our Datacenter design and operations, we continue to grow and evolve as we meet ever-changing business demands that hold Microsoft as a world-class cloud provider. Be at the forefront of the action part of our Datacenter Integration Services (DCIS) team. The Datacenter Integration Services (DCIS) team supports Microsoft’s global Datacenter operations, deployments, and maintenance of the physical Cloud services infrastructure. Our team is responsible for designing, building, and supporting services, tools, and processes to enable day-to-day deployment and break/fix activities partnering with the larger Microsoft Cloud Operations & Innovation and Cloud Hardware Engineering organizations. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Drive standardization, consistency, and quality across Microsoft’s worldwide Datacenter portfolio. - Support production Datacenter IT process escalations emphasizing rapid mitigation of incidents and solving trending problems. - Own deep-dive problem analysis for root causes, as well as defining and driving the identified repair actions and solutions with peer and partner teams. - Contribute to the creation of new tools and automation, that integrate data from various systems, to improve analytics and reduce the need for repeated manual mitigations. - Develop standard procedures for Datacenter operations that enable authoring of Knowledge Base Articles, Technical Service Guides, and Service Manuals. - Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient customer solutions. - Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines including leaders, engineers, suppliers, partners, technicians, customers, etc.

Required Qualifications: Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.  Other Requirements: Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in