Business Process Analyst

As a Business Process Analyst, you'll collaborate with multi-functional teams. You will optimize workflows and drive efficiencies that impact our enterprise Digital Media quote to contract operations.

Partner with Deal Desk, Pricing Strategy, Product Business Units, and teams from multiple functions to provide the processes, tools, documentation, and information Deal Desk needs to support Adobe's Enterprise business. Support the launch of new Go-To-Market offers, pricing programs, policies, and business changes by assessing Deal Desk impacts and coordinating operational readiness. Build and maintain Deal Desk process documentation, approval mentorship, playbooks, user guides, and training materials. Coordinate Deal Desk enablement, including training, communications, collaboration, and self-service resources. Serve as a point of contact for Deal Desk process and system questions related to quote-to-contract workflows. Investigate and manage issues in Salesforce, Microsoft Dynamics, and related systems, and coordinate with business and technical teams to resolve them. Identify process gaps, recurring issues, and improvement opportunities by gathering feedback from Deal Desk and analyzing operational needs. Translate Deal Desk needs into clear business requirements and support projects involving multiple functions that improve processes, systems, and the Deal Desk experience. What you need to succeed 3+ years of experience in Deal Desk Operations, Sales Operations, Business Process Analysis, Commercial Operations, or a similar role supporting Enterprise sales operations. Good understanding of quote-to-contract processes and the systems, policies, approvals, and workflows that support Deal Desk. Experience translating business needs into clear processes, requirements, documentation, and scalable solutions. Strong analytical and problem-solving skills, with the ability to identify root causes, resolve issues, and drive process improvements. Outstanding attention to detail and a solid focus on accuracy when working with processes, pricing, approvals, systems, and documentation. Excellent written and verbal communication skills, with the ability to explain complex process and system changes clearly to operational teams. Experience with Salesforce and/or Microsoft Dynamics; experience with CRM, quoting, approval, or CPQ processes is a plus. Experience in crafting process documentation, playbooks, training materials, communications, and knowledge resources for operational teams. Ability to manage multiple priorities, work effectively across teams, and adapt to changing business needs in a fast-paced environment. Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of