Program Mgr : Cost to Serve, RBS : Cost to Serve

About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS RBS is Amazon's cross-organizational layer connecting Technology, Supply Chain, Operations, and Retail to solve customer problems. The Cost to Serve (CtS) High Risk Value (HRV) team tackles one of Amazon's largest cost leakage pools - shrink losses from high risk products. The team operates across three pillars: (1) Defect Identification: Models that flag high-risk ASINs and surface organized loss patterns earlier than traditional detection methods. (2) Defect Elimination: End-to-end interventions across the supply chain - that prevent losses at source. (3) Cross-Org Orchestration: Coordinating across multiple teams to drive shrink reduction at scale. The team's unique value is its ability to see across organizational boundaries and drive accountability through leadership-tracked cost-saving goals. The primary objective: shift from reactive loss reporting to proactive, mechanism-driven prevention — reducing Cost to Serve and enabling Free Cash Flow by eliminating shrink at its root cause across the end-to-end supply chain. Why You’ll Love This Role: You'll own end-to-end shrink reduction programs that directly impact Amazon's bottom line - from identifying the problem through data and signals, to designing interventions that eliminate losses across the supply chain. This isn't a reporting role; you'll build mechanisms, drive cross-org alignment across Operations, Technology, Retail, and Supply Chain teams, and see your work translate into measurable cost savings at scale. You’ll join a dynamic, fast-paced, and supportive team that values innovation and strives to solve real-world challenges. Are you passionate about tackling intricate problems and finding creative solutions to optimize complex supply chain processes? Do you enjoy turning data-driven insights into action plans that shape the future? If you’re excited about driving change and influencing outcomes across a global network, this is the opportunity for you. About Our Team: Diverse Perspectives: We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring. Commitment to Balance: We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable. Inclusive Culture: Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued. Opportunities for Growth: As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations. Our team is composed of skilled problem solvers who thrive on tackling