WE&O Experience Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the   wor ld's largest banking and financial services organisations with a net wor k   spanning more than 50 countries and territories.   We're   seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to   wor k   alongside industry experts that help shape the future of   wor k p l a c e   strategy for a globally recognised institution .    Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.     WE&O Experience Manager     The   WE&O Experience Manager   will be based on the client’s London site on the outskirts of The City. Reporting to the Facility Manager, they will be a key part of the wider   Wor k p l a c e   Team. Spearheading the   Wor k p l a c e   e x p e r i e n c e   and service delivery onsite, they   are responsible for   bringing, as an individual and through their team, an elevated level of service to all building users,   guests   and visitors with a particular focus on the Customer Experience Centre.   The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed,   encouraged   and rewarded. We aim to provide the highest level of   Wor k p l a c e   e x p e r i e n c e   to customers,   colleagues   and visitors at each touchpoint.     What This Job Involves     The W E&O  M anager   is directly accountable for the following typical activities:   Wor k p l a c e   E x p e r i e n c e : Lead the development and implementation of modern   Wor k p l a c e   Programs   in order to   deliver best in class Employee Experience within the London Office.   People Management & Team wor k   – develop and sustain a high quality well motivated team, supporting the client strategy and in-house team to deliver first class events and   Wor k p l a c e   e x p e r i e n c e   across the office and again focussed more generally on the Customer Experience Centre.    Client Management – ensure that client and guest expectations are met and overall strategy delivered.   Contracts Management – ensure that all contracts under their ownership are professionally delivered (the contract with our customer, the contracts with our business partners).   Site Operations Management – implementing industry best practice operations to bring a first-class   Wor k p l a c e   e x p e r i e n c e   for all on site.   Technology, Automation, Innovation – develop new ways of   wor k ing through the application of innovative technologies,   automation   and innovative operations.   Sustainability –   demonstrate   a commitment to JLL and client sustainability programs in all parts of the office and always   wor k ing collaboratively with the wider   Wor k p l a c e   group and partners.   Mentor & enable training & development of team members, leading by example.   Nurture an environment conducive to good team wor k   and co-operation among colleagues.   Act as a SME for   Wor k p l a c e   E x p e r i e n c e / Front of House related items for the account and support the