Builder Support Representative

Requisition ID: 72533  About Whirlpool Corporation   Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool , KitchenAid , JennAir, Maytag , Amana, Brastemp , Consul , and InSinkErator . In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at   WhirlpoolCorp.com .    This role in summary 
   We are seeking qualified candidates for the position of builder sales analyst within our National Builder Execution team. The location for this role is Virginia.   This role is responsible for driving the success of Whirlpool Corporation’s diverse products and services for strategic Builder Trade Customer accounts, including National single-family home builders.  The builder sales analyst will actively manage a large geographical region and be assigned Builder Trade Customer accounts, be responsible for growing the customer relationship, and will be measured on customer relationship key performance indicators and sales and training targets. We are seeking individuals that have proven diligence, perseverance and experience cultivating high level relationships with key decision makers of Whirlpool Builder Trade Customers. Your responsibilities will include 
   Develop strong relationships with contacts at all National Builder site locations within assigned geographic territory Provide all product and process trainings to drive sales and customer satisfaction Support Single Family Welcome Meetings and help lead construction meetings, as needed to drive brand partnership, advocacy, product knowledge and field any necessary questions Drive reliable and predictable order fulfillment through cross functional collaboration with order management and order fulfillment teams Share impactful issues and root cause with National Builder Manager in order to raise awareness and drive change where needed Meet with Division construction, sales, and purchasing teams on a regular basis to establish rapport and collaboration Work closely with process partners to ensure delivery and installation excellence Serve as point of contact for escalated issues not resolved by Builder Hub Team to drive timely issue resolution and customer satisfaction  Educate builder contacts on policy and processes, as needed Minimum requirements 
   High School Diploma or GED  1+ years of customer service or training experience 1+ years of experience with new construction building industry, residential single or multi-family construction 1+ years of experience with home appliance, specific to either retail, direct, business and/or national retail Preferred skills and experiences 
   Bachelor's Degree preferred Proficient in Google G Suite and Microsoft Office Exhibit an energetic and enthusiastic attitude and tremendous interpersonal communication skills Communicate effectively in group presentations and demonstrations Independent and motivated team player; ability to succeed in a self-directed environment Possess excellent communication, organization and presentation skills Ability to lift at least 50lbs Operational background and history with Builder accounts Strong bias for action and quick problem solving skills for escalations What we offer 
   Generous benefits package , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional