Senior Manager, Retail Training & Development

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.  Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The incumbent is responsible for identifying / analyzing business needs, and planning / delivering training programs or any other developmental solutions to enhance organizational capabilities of Retail and Outlet. Develop and execute the training solutions required to support our business objective of increasing sales, market share, profitability, and customer experience to ensure sustained growth. Build the knowledge, confidence and leadership capabilities to deliver for customers and the business. Selling Skills (all staff) / Leadership capability (Store Leader and above) improvement Conversion / productivity / New customer acquisition (Gen Z) improvement Elevate Customer Experience (Customer scores improvement) Partner closely with Channel Head, Reginal Leader and HR to ensure training or any other developmental solutions to be delivered most effectively (through TTT to Reginal Leader, and/or effective tools or materials for Reginal Leader, collaboration with HR through various projects) Contribute to accelerate brand transformation by enhancing fashion acumen throughout the organization · Contacts: Internal – Channel Head, Reginal Leader, Store Leaders, HR, APAC RT&D, GPOD team, Buying team, Global Customer Experience team External - Training Vendors, External venue Education / Qualifications: Training planning and execution experience in Fashion/Luxury industries More than 5 years' experience as Store Manager, Stylist, MD in fashion/apparel brands with an ability to deliver training (Nice to have) Strong interpersonal and communication skills, with the ability to build trusted relationships with internal and external business partners and collaborate effectively with team members. Experience in management training i.e. Situational Leadership, Coaching Training, is a plus Working experience in fast moving US company or culture is a plus Passion on people development is a plus Hands-on, self-starter, energetic with a positive attitude and strong work ethic Creative and strategic problem solver with solid execution and implementation skills Must be results-oriented and be willing to influence performance on a regular basis Japanese Fluent, Business level English (mandatory) Bachelor's degree required Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with