Country Account Lead - Taiwan

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Accountabilities Service Delivery Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs) Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation. Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA) Work in conjunction with the Regional Account Director to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required. Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate. Ensure all contractual and ad-hoc reports are delivered on time Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above. Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget Ensure participation in any planned or unplanned power shutdowns and support the engineering team as required Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times. Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand Financial Management Be responsible for relevant portfolio’s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the Country Budget, including raising all relevant Change Requests Be responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered Participate and set the budgets for the delivery of services and ensure compliance to those budgets. Participate in regular reforecasting activities Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets Ensure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract terms Ensure the supply chain is paid as per payment terms within the individual agreements Human Resource Management Be responsible for monitoring and managing the performance of the subordinate staff. Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basis Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures Provide support for succession planning to direct reports Engage in the remuneration process at required intervals as dictated by the JLL business Risk