Senior Program Manager

Senior Program Manager Full-time Work Format: Hybrid Harvard Job Function: General Administration Union: 00 - Non Union, Exempt or Temporary Salary Grade: 057 FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard T.H. Chan School of Public Health? The Harvard T.H. Chan School of Public Health is a world-renowned institution dedicated to advancing public health through cutting-edge research, education, and global collaboration. Our school is a special place to work because of its vibrant, mission-driven community, interdisciplinary approach, and commitment to addressing some of the most pressing health challenges worldwide. We foster a collaborative and inclusive work environment where innovation, continuous learning, and work-life balance are valued. Learn more about the School’s mission, objectives, and core values , our Principles of Citizenship , and about the Dean’s AAA vision about our school’s ongoing strategic initiatives. Job Description Job Summary: The National Preparedness Leadership Initiative at Harvard University is a leading and internationally recognized program on crisis leadership. Established shortly after 9/11 at the request of the federal government, the program conducts research on crisis leadership, provides continuing education seminars devoted to crisis leadership, and advises leaders in times of crisis. NPLI faculty published one of the field's primary texts, “You’re It: Crisis, Change, and How to Lead When It Matters Most.” Given the tension between the federal administration and the university, the NPLI has shifted its focus from engagement with federal government agencies toward work with corporate, humanitarian, state, and local governments.    Job-Specific Responsibilities: The Senior Program Manager for NPLI serves as a senior client-facing program and operations lead responsible for managing NPLI’s residential and custom program engagements from inquiry through delivery and follow-up. Working closely with the Founding Director, faculty, external clients, and Harvard administrative partners, this role helps translate client needs into clearly scoped program objectives, project plans, deliverables, timelines, and administrative requirements. This position is central to the successful operation, growth, and sustainability of NPLI. The Senior Program Manager serves as a primary liaison for external clients and partners, supports proposal development and contracting, manages project logistics and milestones, and ensures that faculty have the information, structure, and support needed to focus on curriculum design and delivery. The role requires strong judgment, discretion, client service orientation, project management expertise, and the ability to work independently across a wide range of internal and external stakeholders. The Senior Program Manager will also contribute to the continued development of NPLI’s systems, policies, procedures, outreach, and client engagement practices. Duties and responsibilities include, but are not limited to, the following: Client Engagement, Program Development, and Relationship Management Serve as a primary point of contact for custom program inquiries, helping to vet opportunities, clarify client needs, and determine alignment with NPLI’s programs and capabilities Lead initial client intake and discovery conversations, gathering information about goals, audience, timeline, desired outcomes, budget considerations, and program requirements Partner with the Founding Director and faculty to translate client needs into program objectives, proposed structures, learning goals, agendas, and deliverables Support the development of proposals, scopes