Sr Manager, Integrated Security Operations

The Senior Manager, GSS India- provides leadership and governance for ISOC and its expanding JAPAC support mandate, while strengthening regional incident readiness and business resilience. The role integrates security operations center governance, intelligence-led monitoring, Incident Management Team (IMT) preparedness, incident coordination, Business Continuity Planning (BCP), and continuous improvement into a coherent operating model. This is a senior, critical leadership role with accountability for outcomes, readiness, governance, and cross-functional coordination. Day-to-day monitoring and control room execution remain with the ISOC operational leadership and analyst teams.

1. ISOC Leadership & Governance • Provide end-to-end leadership and governance for ISOC performance, service delivery, operating procedures, service levels, escalation protocols, quality, and risk controls. • Guide the evolution of ISOC as a scalable, intelligence-driven regional hub supporting India and JAPAC. • Ensure effective 24x7 monitoring, triage, notification, escalation, incident documentation, and employee assistance support. • Establish meaningful performance indicators, trend analysis, assurance reviews, and leadership reporting. • Drive process standardization, technology enablement, automation, workforce capability, and continuous improvement in partnership with GSS Technology and Systems. 2. JAPAC Regional Support • Lead the operational readiness and phased expansion of ISOC support for JAPAC, including service scope, coverage, handoffs, escalation pathways, and regional operating protocols. • Work closely with the Regional Director, JAPAC, regional GSS leaders, and in-country stakeholders to align ISOC support with regional priorities and global GSS standards. • Promote consistent regional situational awareness, risk monitoring, incident visibility, and timely escalation across supported markets. • Ensure ISOC regional support complements, and does not replace, local response ownership and country-specific requirements. 3. Incident Management Team Readiness & Coordination • Support the Regional GSS Lead in maintaining IMT readiness, governance, rosters, activation protocols, escalation criteria, and supporting documentation. • Coordinate IMT preparedness activities, including periodic touchpoints, tabletop exercises, simulations, training, and lessons-learned reviews. • Enable effective incident coordination through timely situational awareness, action tracking, Emergency Notification System support, meeting records, and stakeholder updates. • Support After-Action Reviews and track corrective and preventive actions to closure. • Maintain alignment among the regional IMT, local Emergency Response Teams (ERTs), the Corporate Crisis Management Team (CMT), GSOC, and ISOC. 4. Business Continuity & Operational Resilience • Coordinate GSS India Business Continuity Planning requirements in alignment with 1-Adobe Enterprise Resilience (1-AER), enterprise BCP processes, and applicable Site Recovery Plans. • Partner with business and functional stakeholders on Business Impact Analyses (BIAs), continuity plans, recovery priorities, and testing or assurance activities. Global Safety & Security | Job Description | Confidential • Connect BCP, incident management, emergency response, and site recovery arrangements to support a coordinated response and recovery model. • Maintain current, controlled, and audit-ready documentation, with clear ownership and remediation tracking. • Identify resilience gaps, dependencies, and improvement opportunities and provide transparent reporting to leadership. 5. Cross-Functional Partnership • Work as an integrated partner with India Security Operations, Security Systems & Technology, and Environmental Health & Safety / Safety leadership to ensure coordinated delivery across people, places, and technology. • Partner with Site Operations and Safety teams