Service Delivery Center - Informatica Administrator - Manager

Location: San Antonio, Alpharetta, Jacksonville, Dallas, Charlotte, Raleigh   At EY, we’re all in to shape your future with confidence.    We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

Service Delivery Center –System Application Administrator – Manager Informatica (EDC, IDQ, Axon) System administrator   The opportunity We are seeking a highly motivated System Application Administrator to join EY’s Service Delivery Center. You will play an active role in administering the existing analytics platforms. You will join a team of platform administrators divided into PODs specializing in multiple tools for optimal collaboration and teaming for base and extended support.  You will have the opportunity to learn new applications through cross training and vendor training.  While you will focus on  Informatica  administration, knowledge of other applications is beneficial such as HVR, Matillion, Databricks or Snowflake.  In addition, familiar with cloud platforms: Azure and AWS, Linux operating system, container orchestration such as Kubernetes, configuration management such as Ansible, and automation using Python and Power Platform will be helpful.   This role requires a willingness to dive into complex problems to help the team find elegant solutions. How you communicate and approach problems is important to us. We are looking for team players, who are willing to bring people across the disciplines together.   Your key responsibilities

Install and configure. Monitor the platform, including integration with observability and alerting solutions, and recommend platform improvements. Troubleshoot and resolve platform issues. Configure data source connections and manage asset libraries. Identify and raise system capacity related issues (storage, licenses, performance threshold). Define best practices for deployment. Integrate with other platforms and Business Unit installations. Participate in overall data platform architecture and strategy. Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Skills and attributes for success

5 + years working in customer success or in a customer-facing engineering capacity is required. Large scale implementation experience with complex solutions environment. Experience in customer-facing positions, preferably industry experience in technology based solutions. Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects. Experience with Linux command line. An aptitude for both analyzing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features. Knowledge of the software development process and of software design methodologies helpful 5+ years experience in cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product. Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful. Cloud platform architecture, administration and programming experience desired. Experience with Helm, Argo CD, Docker, and cloud networking. Excellent communication skills: interpersonal, written, and verbal. Experience with Identity Access Management (IAM).

Candidates with DoD experience are preferred.

To qualify for the role, you must adhere to the following:

U.S. citizenship is required

Normal work schedule hours may vary, Monday through Friday. May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfill application administration obligations.

Participate in an on-call rotation for multiple applications: (i.e. HVR, Informatica,