Workplace Resources, Principal

You Are You are an experienced Real Estate & Facilities professional who is comfortable operating at the intersection of strategy and execution. You understand both sides of Facilities Management: the employee-facing services that shape workplace experience and the critical building systems that keep operations running safely and reliably. You are equally comfortable walking a site with a facilities manager, discussing maintenance strategy with an engineer, reviewing a vendor proposal, analyzing occupancy data, evaluating a budget, or presenting a workplace recommendation to senior leadership. You understand how mechanical and electrical infrastructure, workplace services, technology, financial performance, space utilization, and employee experience come together to support the business. You lead through influence. You know how to provide direction, coaching, and accountability to outsourced facilities teams, engineers, technicians, service providers, and cross-functional partners. You build trust, establish clear expectations, use data to understand performance, and help teams develop the capabilities needed to deliver consistently strong results.

Provide business oversight and governance of integrated facilities management (IFM) services, including hard and soft services, with primary responsibility for headquarters operations and broader support to regional and global workplace teams. Serve as a key partner to IFM leadership and service teams, providing operational direction, coaching, escalation support, and continuous-improvement guidance. Provide governance and oversight of hard facilities services and critical building infrastructure, including mechanical, electrical, plumbing, building management systems, data center support infrastructure, generators, UPS systems, elevators, lighting, roofs, and other building systems. Oversee maintenance strategies, preventive and corrective maintenance programs, inspections, repairs, planned shutdowns, vendor activities, and service-restoration efforts to support safe, reliable, and resilient building operations. Develop and maintain Facilities Management playbooks, operating procedures, service standards, governance practices, escalation processes, and performance measures in partnership with IFM provider. Monitor service delivery and building performance, identify recurring issues and operational risks, and work with service providers to implement corrective actions and continuous improvements. Support workplace and portfolio planning through attendance, occupancy, capacity, utilization, and space-allocation analysis. Partner with business leaders and workplace teams on relocations, organizational changes, flexible-seating strategies, workplace optimization, and post-acquisition integrations. Support annual operating planning, budgeting, forecasting, expense analysis, contract planning, project estimates, and cost-optimization initiatives. Partner with Procurement on vendor sourcing by developing requirements, evaluating proposals, participating in RFP scoring, validating pricing and scope, and supporting contracting and implementation. Provide business governance for workplace and facilities technology platforms, including IWMS and work-order-management systems. Partner with technology teams and service providers on system enhancements, platform migrations, integrations, reporting requirements, user adoption, and operational continuity. Develop workplace and facilities dashboards, analytics, and reporting that provide visibility into attendance, utilization, capacity, service delivery, maintenance