Lead - Air Gateway Operations

C.H. Robinson is seeking a Principal Gateway Agent to join our team. In this role, you will be responsible for overseeing the successful execution of air freight consolidations while serving as a key resource for operational guidance, team development, and process excellence. You will drive operational efficiency by ensuring timely and accurate handling of shipment activities, maintaining compliance with company standards, and supporting the achievement of business objectives through consistent execution and collaboration. This role offers an opportunity to combine deep operational expertise, leadership capabilities, and a customer-focused approach to deliver high-quality outcomes while mentoring team members and contributing to the ongoing success of the organization.

The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Maintain Operational Excellence for themselves and coach the team around Operational standards for consolidations Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate shipments and mentor others on how to meet all SOP requirements Ensure a high-level of data integrity within the shipments Act as a team lead supporting the team supervisor Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues untilresolution and customer satisfaction Coach and train others Facilitate Relationships: Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers Act as a key contact and subject matter expert Promote a positive working relationship for all team members Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives Monitor consolidation trends and its impact to our processes and operations Develop & coach team members and assist with new employee onboarding Other Activities: Ensure SOPs are maintained and adhered to Support and/or Create new team efficiencies and processes Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue Other duties or responsibilities as assigned according to the team and/or country specific requirements Required Qualifications: Bachelor's degree from an accredited college or university 6-8 years of Gateway or shipment consolidations experience Advanced proficiency in Microsoft Office Suite of programs Preferred Qualifications: Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) Excellent communication and customer service skills Proactive, ambitious, hardworking, analytical mindset Positive leadership skills and presence within the team (positive attitude, team player, flexibility) Strong prioritization and multi-tasking skills Ability to directly and decisively resolve problems High level of flexibility as priorities and needs change daily in our business Values a diverse and inclusive work environment Your Health, Wealth, and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Group Mediclaim Policy (GMC) Group Personal Accident (GPA) policy Covid-19 related coverage and reimbursement Employee State Insurance Corporation (ESIC) Group Term Life (GTL) Insurance Plan for employees Employee Stock Purchase Plan (ESPP) Investment Declaration & Flexi Benefit Plan Variable Pay based on position Flexible work arrangements Paid Privilege, Casual and Sick Leaves Paid Maternity & Paternity Leaves Paid Compassionate Leaves Paid Public Holidays Paid time off to vote Reward & Recognition Program Wedding Allowance Special Mobility Assistance Employee Wellness