Director, Product Management, Customer Management Platform Lead

Director, Product Management, Customer Management Platform Lead Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you want to steer the strategic vision for how Capital One manages its relationships with millions of customers? Do you want to drive innovation at the financial heart of a fortune 100 bank? Do you want to set and realize the strategy for the heart of Capital One’s profitability for years to come? The DaaS Customer Management team owns the key platforms that power many of our relationships with customers, including everything from marketing to new customers to managing credit limits for existing customers. Our mission is to deliver the technology ecosystem needed to meet customers with the right offers and experiences in every moment. These platforms are on the cusp of a major investment cycle to support enterprise-wide innovation initiatives and potentially a complete rebuild. We are on a journey to unlock new customer experiences and paradigms for how we enable customer management, and you could be at the driver’s seat of that strategy. We’re looking to hire a product leader who spikes in both deep technical understanding and long-term business strategy to rapidly refine work for multiple platform projects that are critical to unlocking the next horizon of how we can support customers & unlock business leverage   Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks  Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications: Bachelor's degree in any field and at least 5 years of Product Management experience  Preferred Qualifications: Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $209,500 - $239,100 for Director, Product Management   McLean, VA: $230,400 - $263,000 for Director, Product Management   New York, NY: $251,400 - $286,900 for Director, Product Management   Richmond, VA: $209,500 - $239,100 for Director, Product Management               Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives