Manager, Event Technology & AV Operations

The Manager, Event Technology & AV Operations leads the planning, execution, and continuous improvement of Audio Visual operations across Gartner Executive Programs events. This role is responsible for event technology strategy, vendor management, labor planning, operational execution, inventory oversight, and onsite event leadership. The successful candidate will combine strong operational leadership with hands-on event execution expertise to deliver high-quality experiences for attendees, clients, and Gartner stakeholders.

Lead Event Technology Operations: Own the end-to-end delivery of AV and event technology services across multiple events, ensuring operational excellence, execution consistency, and high-quality attendee experiences. Manage Teams & Resources: Lead, train, and develop AV Project Managers, freelance personnel, vendors, and labor partners while driving accountability, performance, and execution standards. Oversee Budgets, Vendors & Logistics: Manage vendor relationships, labor planning, equipment logistics, inventory, and event budgets while identifying opportunities to improve efficiency and control costs. Drive Operational Planning & Process Improvement: Develop event execution plans, timelines, operational standards, training materials, and scalable processes that support business objectives and event growth. Partner with Stakeholders: Collaborate with Conference Managers, Directors, Content teams, Production teams, hotels, and vendors to ensure successful event execution and to resolve operational challenges. Provide Onsite Leadership: Serve as the operational lead during critical event phases including setup, rehearsals, live event delivery, and strike while proactively identifying and solving issues in real time.

Bachelor's Degree or equivalent professional experience 5 years of experience in event operations, AV production, technical event management, production operations, or a related field Experience leading vendors, contractors, project teams, and cross-functional stakeholders Experience managing event budgets, labor planning, logistics, and operational resources Strong project management, organizational, and decision-making skills Advanced knowledge of Audio Visual systems, live event production, and onsite execution Excellent communication, leadership, and stakeholder management skills Ability to manage multiple complex priorities within a fast-paced environment Comfortable working from Gartner's Carrollton warehouse and office location on a regular basis Ability to travel extensively, including serving as the lead AV Project Manager for approximately seven or more events annually Success in This Role Looks Like Events are delivered seamlessly with minimal operational disruption Vendors, labor, and logistics are proactively managed and executed to plan Teams consistently meet execution standards and operational expectations Budgets and resources are managed effectively Operational processes continue to improve and scale with business needs Stakeholders view the Manager as a trusted operational leader and partner #LI-NK1 #conferences Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even