Technology Manager End User Compute

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Platform/Cloud Engineering Job Category: Scientific/Technology All Job Posting Locations: Gurgaon, Haryana, India Job Description: The End User Services Core Computing Technology Manager is responsible for engineering and advancing the core endpoint computing experience across the Windows endpoint ecosystem. This role manages modern endpoint management practices to deliver secure, compliant, and stable releases across Windows Physical and Virtual PCs, firmware, drivers, operating systems, and enterprise browsers, while driving a consistent and high-quality user experience across the enterprise.

Mange Windows endpoint engineering across laptops, desktops, virtual pcs leveraging Microsoft Intune, Autopatch, and other 3rd party products including (Patch My PC, WorkSpaceDNA) Design, implement, and continuously improve modern endpoint management practices using Microsoft Intune to support secure configuration, policy deployment, compliance enforcement, and scalable device management. Own endpoint release readiness and lifecycle governance to ensure compliant deployments, stable platform performance, and a consistent end-user experience across enterprise computing environments. Lead the strategy and execution for end-user device delivery through cloud-based provisioning zero-touch deployment including autopilot. Use Digital Employee Experience and telemetry platforms such as Nexthink and Endpoint Analytics in Intune to monitor device health, performance trends, user experience, and opportunities for proactive improvement. Troubleshoot and resolve complex endpoint issues across endpoint management, endpoint security, operating system, browser, application, and device layers, applying structured root cause analysis and durable remediation. Develop PowerShell-based automations, scripts, and remediations to streamline engineering workflows, reduce manual effort, improve compliance, and accelerate issue resolution. Drive process and innovation in core validation in regards to operating system updates, patches, drivers, security baselines, configuration profiles leveraging GenAI and Computer Use Agents (CUA’s). Partner closely with Productivity and Collaboration (P&C), Information Security Risk Management (ISRM), and other cross-functional technology teams to align endpoint solutions with business, security, and compliance requirements. Establish and maintain engineering standards, technical documentation, operational procedures, and deployment guidance to support sustainable service delivery and consistent execution. Evaluate new tools, platform capabilities, and engineering patterns that strengthen endpoint reliability, automation, observability, and user experience. Independently analyze problems, assess risk, make sound technical decisions, and drive issues to resolution with limited oversight in a complex enterprise environment. Lead and mentor highly technical engineers/analysts responsible for endpoint and application-lifecycle management through your expertise and experience.

Minimum of 10+ years of