Concierge

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world   At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.  We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.  JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.  What this job involves: As the Concierge for a leading Financial Services client, you are the first point of contact for visitors on site. You are responsible for delivering a high-quality, professional lobby and visitor experience while coordinating day-to-day front-of-house operations. The role manages a broad range of workplace support activities (visitor management, meeting support coordination, service requests triage, communications, and vendor/interface coordination) and resolves non-routine enquiries using judgement within site and client procedures. Flexibility working in shifts to cover hours are 8am to 6pm with this role commencing at 1pm on a regular basis. This role requires flexibility to change shifts as required. What your day-to-day will look like Front-of-house experience and service delivery Deliver a professional front-of-house experience by welcoming clients, visitors, contractors, and employees Always represent the client and JLL brand professionally within a high-profile multinational corporate (MNC) environment. Manage visitor arrivals and registrations through the Visitor Management System (EMS). Maintain presentation and operational control of reception and foyer areas in line with workplace policies and procedures. Respond to enquiries and provide workplace assistance to staff and visitors. Visitor management and hosting Coordinate visitor pre-arrivals (where required), meeting host notifications, and on-arrival logistics. Maintain accurate visitor logs and support compliance requirements aligned to site processes. Workplace coordination and service requests Act as a central point of contact for workplace support queries (facilities/service requests, wayfinding, meeting room support coordination, amenities queries). Triage issues, coordinate with relevant teams/providers, and follow through to closure to protect service quality and timeliness. Security Access and Badge Management Manage security access processes including issuing, programming, auditing, and reconciling staff, visitor, and contractor access cards, while maintaining accurate records and supporting onboarding, offboarding, compliance, and reporting requirements. Build effective relationships with client stakeholders and internal teams to deliver a professional workplace and front-of-house experience within a corporate financial services environment. Coordinate visitor management through EMS, maintain reception and foyer standards, and respond to workplace enquiries and support requests professionally and efficiently. Work Safety and Emergency Support Support workplace health, safety, and security practices by maintaining awareness of site risks, escalating issues appropriately, and assisting with emergency response, incident management, and evacuation procedures. Monitor and report building or security