Chief Operating Officer, Optum MA

At Optum, we are transforming healthcare nationally while providing physician-led care locally and truly impacting the future of healthcare wholly. Experience the fulfillment of advancing health in the communities we serve with the excitement of contributing to new ideas and initiatives that could help improve care for millions of patients across the country. Our goal is to align purpose with opportunity for a mutual fit. We are driven by our north star, value-based care, and embed that within the culture of all our care-delivery organizations through a Quadruple Aim of providing Affordability in healthcare; Quality metrics, measures, and outcomes; Satisfaction of our patients through the care and experience they are offered; and the Well-Being of our own Clinicians. Join us today and discover how rewarding a career in clinical executive leadership at Optum MA can be while Caring. Connecting. Growing together. Work alongside a premier group of leaders across New England while partnering with peers nationwide as part of the largest network of care-delivery organizations in the world, and start doing your life's best work.™ General Duties and Responsibilities * Participate in setting long-range strategic and financial goals and translate those goals into short- and long-term operational plans, objectives, and accountabilities. * Provide day-to-day strategic and operational leadership of clinical operations across the region, in partnership with regional leadership teams, integrating initiatives that enhance clinical outcomes and patient care while delivering on the operational levers of the P&L (value-based care vs. fee-for-service) and SG&A (overhead). * Lead the operational infrastructure needed to support practice sites, ancillary services, business units, and enterprise support functions. * Ensure operating policies, procedures, systems, and practices are implemented, monitored, and interpreted consistently in support of the organization's mission, strategies, goals, and objectives. * Oversee operating and capital budget planning in collaboration with finance and clinical leadership; develop and govern the annual budget for clinic operations, monitor operating expenses, productivity, service performance, and financial outcomes against targets, and implement plans to achieve budgetary goals. * Provide direction to leaders on operational activities, strategic initiatives, growth opportunities, practice transitions, space planning, and implementation of new or expanded services. * Lead the identification, implementation, and spread of best practices across sites and functions, using continuous improvement methods and industry awareness to improve outcomes. * Develop and maintain effective relationships with physicians, advanced practice clinicians, department chairs, division chiefs, regional directors, site leaders, managers, and other key stakeholders to support operational alignment and change execution. * In partnership with executive leaders, champion a care model, patient experience, and culture transformation in addition to executing on core clinical levers daily. * Partner with clinical leadership to ensure services meet applicable regulatory, accreditation, quality, safety, risk management, and patient satisfaction expectations. * Ensure patient satisfaction and non-clinical service quality are measured, monitored, and addressed, including appropriate resolution of complaints and implementation of corrective action plans. * Support physician recruitment, orientation, acquisition, and integration activities, including operational and analytical support for new providers and practices. * Provide leadership for practice transitions and integrations, ensuring operational readiness, stakeholder engagement, and effective adoption of organizational standards. * Accountable for the culture and retention of the regional operations team, ensuring clinics remain compliant and meet all regulations while upholding quality