Client Service Analyst

Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with operational controls for a designated client portfolio. You will act as the main service contact for each client in your portfolio, which may include operating transactional accounts and complex treasury products.

Collaborate with a Client Service Associate or Senior Associate to address client issues, ensuring timely follow-up and accountability for client satisfaction through effective problem ownership. Resolve issues by identifying underlying problems and patterns. Develop expertise in commercial treasury management products and services. Act as a liaison between the Relationship team, Operations, Treasury Management Sales, and Implementations to deliver exceptional service to clients, the department, and the firm. Identify and mitigate risks to prevent fraudulent account behavior and potential fraud exposure. Prioritize daily tasks to maximize productivity using strong time management and organizational skills. Adhere to all established policies, procedures, and practices. Maintain a confident and professional presence with clients, other bank departments, and the community. Contribute to projects aimed at improving client service delivery through innovation. Work independently with supervision, escalating complex issues as necessary to resolve customer requests promptly. Required qualifications, capabilities, and skills: Minimum 3 years in operations, portfolio management, accounting, technology, analytics, training, or process improvement, with some client interaction. Strong fresh graduates may also be considered. Communication: Clear, professional written and verbal communication. Problem-solving & client focus: Strong analytical skills and commitment to great client service. Attention to detail: Accurate work and ability to follow policies and compliance requirements. Teamwork & adaptability: Comfortable working across teams in a fast-paced environment. Risk awareness: Ability to spot issues early and help reduce risk. Tech/PC skills: Quick to learn new tools; proficient in Word, Excel, and PowerPoint. Time management: Can prioritize tasks and meet deadlines. Professionalism: High integrity and respectful interactions. Continuous improvement: Looks for ways to improve processes and introduce better ways of working. Preferred qualifications, capabilities, and skills: Project management: Experience planning/executing projects or supporting process improvement initiatives. Basic coding: Familiarity with Python, JavaScript, or similar; willing to learn more. Web development exposure: Any experience building websites or interest in web technologies. Data management basics: Understanding of systems used to store and organize data. Cloud fundamentals: Some exposure to cloud services/tools; motivated to grow skills. Project tracking tools: Familiarity with tools used to track work, changes, and progress (or willingness to learn). Project/design software: Experience with project management and/or design tools; adaptable to new tools.