Assistant Facility Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.      Job Title: Asst Manager, Facilities   Job Summary   Assist the Facility Manager / Account Director in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Relationship Management    Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction  Compliance    Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures  Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly  Enforce all Company policies and training requirements regarding safe and efficient operations and work practices  Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards  Team Management    Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations                Administrative Function    Support work order management for in-house staff and vendors as necessary.  Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending, and badging  Any and all other duties and tasks assigned .         Knowledge, Skills & Abilities    Bachelor’s degree             Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant             Excellent customer, computer, managerial, verbal and written communication skills  Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives  Basic knowledge of building systems (mechanical and electrical systems).      Reports to respective Facility Manager / Account Director Responsible for overseeing proper NCMMS use and configuration to meet internal and client  objectives. Manage work order process, systems and associated data continuity, as it specifically  relates to central and facility management/reporting and maximizing NCMMS capability. Track asset  information, including spare parts and documentation. Comply with client NCMMS standards and  specifications to ensure database/firm integrity and standardization. Responsible for monthly,  quarterly, annual and ad-hoc reporting and systems analysis, including collation of monthly report  using checklist to ensure all requirements and deliverables are submitted. Reports include work  order activity, scheduled maintenance, service level compliance, labor reporting, project reporting,  incident reporting and training. Responsible for system and user process documentation; developing  new documentation as required and updates to existing documentation. Request system changes  via CMMS Data Governance