Solutions IT Designer/Sr Business Management analyst

This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview Canadian Branch Infrastructure is an integral part of Branch & Infrastructure Technology Solutions within the Servicing & Digital Enablement Platform. The team supports Canadian Retail Branches by working closely with Retail Business partners and technology teams to introduce new technologies and updates, provide retail lab test devices, investigate and recommend new technology for retail branches, and support initiatives from conception through testing and production rollout.

You will play an integral role within the Canadian Branch Infrastructure team, supporting retail partners who require hardware, lab environments, testing support, and technical guidance within the Creekside Lab. You will help provision, configure, set up, and maintain retail lab devices and infrastructure to ensure testing is completed successfully, thoroughly, and in a timely manner In this role, you will support stability analysis, test planning, issue triage, and release readiness activities to help ensure changes being tested do not adversely impact other applications on the Canadian Retail platform. You will also act as a trusted partner to business users, application teams, technical teams, network teams, and vendors, supporting testing of retail technologies, hardware, network configurations, and application updates across lab environments. Key Accountabilities As a valued member of the Canadian Retail Infrastructure and Lab Management team, you will: Perform Retail Change Governance and integration activities to support business awareness of change and risk levels, while providing guidance to projects on required testing, signoffs, change activities, support activities, and release readiness. Deliver outstanding customer service by actioning requests in a timely manner, supporting timelines, escalating issues where required, and helping resolve issues through knowledge of the Canadian Retail platform and applications. Provide specialized support, including research, installation, configuration, provisioning, systems support, and documentation, while meeting or exceeding established standards and service levels and minimizing operational risk. Build, deploy, and maintain base infrastructure components, including servers, workstations, peripherals, operating systems, middleware, lab segments, and environments required to mirror Canadian Retail production for scheduled and emergency testing. Maintain base infrastructure components, work with third parties to report problems, receive fixes, and liaise with hardware and software vendors on equipment specifications, firmware updates, and support escalations. Monitor system lifecycles to ensure specifications and functionality continue to support objectives and architecture decisions, redeveloping components where required. Conduct research, build solutions, maintain documentation, and help evolve the base infrastructure and operational environment through the