Associate Director - Insurance Operations

Company: Marsh McLennan Agency Description: We are seeking a talented individual to join our Insurance Operations team at MMA, a Marsh business. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director – Insurance Operations (Grade F) MMA is seeking a strategic and results-oriented leader to join our Operations team as the Associate Director of Insurance Operations. This key role will be based in Gurgaon and requires commitment to in-office collaboration at least three days a week. The ideal candidate will have a comprehensive understanding of the insurance landscape and a proven track record of driving operational excellence through innovative strategies, effective stakeholder engagement, and leadership in change management We will count on you to: Operations Management Collaborate with the senior leadership to develop and implement strategic initiatives that enhance operational efficiency and effectiveness across various insurance processes. Support the transformation of operations to meet evolving market demands and client expectations, contributing to Marsh's position as a thought leader in the insurance industry. Act as a key contributor in sharing insights and best practices through internal and external forums. Facilitate discussions on emerging trends, innovative solutions, and the future of insurance operations. Work closely with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance. Build and maintain strong relationships with global leadership to foster trust and facilitate seamless communication. Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners. Serve as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues. Lead change management initiatives to ensure smooth transitions during operational transformations. Develop and implement strategies that prepare teams for change, minimize resistance, and maximize engagement, ensuring alignment and communication among all stakeholders. Assist in managing the Cost and Service teams, contributing to the development of both short-term and long-term financial and operational plans. Ensure effective utilization of resources and alignment of investments with strategic goals. Proactively evaluate team performance, provide constructive feedback and conduct performance reviews. Champion a culture of continuous improvement by establishing mechanisms for sharing best practices and driving innovation within the team People Management/ Development Collaborate with HR to design and implement a comprehensive Talent Management strategy that aligns with organizational goals, focusing on succession planning and leadership development across multiple teams Mentor and develop Team Leaders and Operations Managers, providing guidance on effective team management, conflict resolution, and performance optimization. Lead change management initiatives to ensure smooth transitions during organizational changes, providing support and resources to team leaders to help them manage their teams effectively. Champion initiatives that promote employee engagement and satisfaction, ensuring a positive work environment that encourages collaboration and innovation. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialty’s systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and