Uptime Services Representative

We’re seeking a talented  Uptime Services Representative to join our team specializing in Service for our Florence, KY Cummins location. In this role, you will make an impact in the following ways:

Collaborative Partnerships: Build strong relationships across service teams, distributors, and stakeholders to align priorities, solve challenges, and achieve shared customer and business objectives. Effective Communication: Deliver clear, timely, and audience-specific communication that ensures stakeholders are informed, aligned, and able to take appropriate action. Customer-Centric Service: Develop trusted customer relationships by understanding needs, anticipating concerns, and delivering solutions that improve the overall customer experience. Problem Solving in Complex Environments: Analyze large volumes of information, identify root causes, and make sound decisions to resolve service issues efficiently and effectively. Conflict Resolution: Address escalations and differing perspectives professionally, fostering positive outcomes while maintaining strong working relationships. Continuous Process Improvement: Identify opportunities to streamline workflows, improve service delivery, and enhance operational efficiency through standardized and optimized processes. Adaptability in Dynamic Situations: Adjust priorities, communication styles, and approaches in response to changing customer needs, business demands, and operational challenges. Service Capability & Network Excellence: Leverage Service Capability, Capacity, and Coverage processes to assess service readiness, analyze performance metrics, strengthen service network capabilities, and ensure customers receive consistent, high-quality support through available parts, tools, information, and qualified technicians.