Manager, Customer Liaison

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: Professional All Job Posting Locations: Warsaw, Indiana, United States of America Job Description: Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for Manager, Customer Liaison The Manager, DS Surgeon Alliance Execution partners closely with the Senior Marketing Manager to operationalize and execute the DePuy Synthes (DS) Surgeon Alliance strategy. This individual serves as the primary operational leader for the Alliance, translating strategic priorities into scalable processes, coordinating cross-functional engagement, and ensuring a consistent, high-quality experience for both internal stakeholders and Alliance members. The role requires strong project management, stakeholder engagement, and operational leadership capabilities to drive program effectiveness, governance, and continuous improvement.

Operational Leadership Lead the execution and ongoing management of the DS Surgeon Alliance operating model. Translate enterprise strategy into repeatable, sustainable operational processes and workflows. Drive organizational alignment and ensure consistent adoption across business functions. Identify and implement opportunities to improve efficiency, effectiveness, and operational excellence. Maintain documentation, standards, and governance processes supporting the Alliance program. Cross-Functional Collaboration Serve as the primary point of contact for DS Surgeon Alliance members and the operational liaison for internal stakeholders. Coordinate engagement activities across commercial, marketing, medical affairs, professional education, and other key functions. Manage onboarding processes and execution of Tier 1 Alliance activities. Facilitate governance meetings, annual planning sessions, and stakeholder feedback reviews. Ensure timely communication, alignment, and execution of Alliance-related initiatives. Surgeon Partnership Experience Deliver a consistent, high-quality experience for Alliance members across all interactions and touchpoints. Partner with business teams to develop and coordinate annual engagement plans and strategic partnership activities. Support surgeon relationship management, development planning, and long-term partnership growth. Identify opportunities to enhance member engagement, satisfaction, and value creation. Performance Management & Business Operations Monitor