Field Service Engineer (Ophthalmology), Barcelona

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Professional All Job Posting Locations: Barcelona, Spain Job Description: About Surgery Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose: The Field Service Engineer, Ophthalmology is responsible for providing specialized technical service and support for ophthalmic surgical equipment used in cataract, refractive and Ocular Surface Disease (OSD) procedures. The role is based in Barcelona, covering areas with a strong installed base of ophthalmic medical devices, and requires close proximity to customers to ensure fast, high-quality technical support in operating room environments. This position plays a key role in maintaining optimal equipment performance, supporting surgeons and clinical staff, and ensuring high customer satisfaction. In addition, the Field Service Engineer contributes to the development of long-term customer relationships and the growth of service contract and service solutions business. The role operates within the European Field Service organization , working closely with the local Equipment Manager, Sales, and Clinical teams, with occasional travel within the EMEA region if required.

Provide first-line on-site technical support for ophthalmic surgical systems, addressing customer issues in hospitals, clinics, and ambulatory surgery centers. Perform preventive maintenance, safety checks, troubleshooting and repairs in compliance with legal requirements, MDR/MDD regulations, and J&J service policies. Deliver, install, commission, and validate ophthalmic surgical equipment in operating room settings. Implement mandatory upgrades, performance improvements, and modifications across the ophthalmic installed base. Closely monitor system performance and proactively identify potential technical risks impacting surgical procedures. Customer & Clinical Environment Support Work directly with surgeons, nurses, and OR staff, ensuring equipment readiness for ophthalmic surgeries. Act as technical point of contact for key ophthalmology accounts in the assigned territory. Support critical customer situations outside the assigned territory when required, respecting local regulations. Collect and communicate customer feedback related to equipment performance and clinical usage. Reporting & Quality Perform all activities in accordance with J&J Quality Management System and regulatory standards. Maintain accurate documentation