Workplace Experience Coordinator

Anticipated End Date: 2026-10-30 Position Title: Workplace Experience Coordinator Job Description: Workplace Experience Coordinator   Onsite : This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. The ideal candidate will reside within a commutable distance from our Mason, OH PulsePoint.   Hours: Monday-Friday; 7a-4p with some flexibility needed The Workplace Experience Coordinator will be responsible for proactively maintaining a pleasant and responsive workplace environment to meet the daily functional needs and enhance the experience of guests and associates for an assigned site/zone. How you will make an impact: Receives requests and complaints taking related actions and relaying requests to other corporate services such as Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, Corporate Communications, and any additional external vendors. Reserves facilities and works with event and meeting contacts and planners to assess facility needs and provide the highest quality of services. Coordinates with internal and external teams and vendors as needed to execute successful campus events. Inspects facilities for event readiness as well as daily issues identifying needed improvements. Monitors service work order completion and follows escalation process for unmet needs. Recommends facility and process improvements to better address observed customer needs and address satisfaction surveys of the guests and associates.

High School or GED required. A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required. Preferred Skills, Capabilities and Experiences: Advanced study preferred. Prior experience interacting and servicing with executive and/or VIPs is highly preferred. Previous experience planning meetings and events preferred. Prior experience reviewing customer satisfaction and survey data is preferred. Knowledge of Microsoft Office Suite and other tools. Strong problem solving and communication skills preferred. Hospitality experience preferred. Demonstrated ability to lead through service, collaboration, and empowerment - putting the needs of the team/associates first while building trust, accountability, and an inclusive environment. Job Level: Non-Management Non-Exempt Workshift: Job Family: FAC > Facility Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness