Soft Service Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Inspect work performed to ensure that it meets specifications and established standards. Ensure the upkeep of the assignment/task as per set SOP. To make plans/ schedules and inspect/assigns work to subordinate supervisors and/or teams. Conduct regular briefing for ground staff. ·       Ensure discipline, proper attire and etiquette in subordinate staff. Vendor management, regular meeting with respective vendors for resolution of site related issues. Implementation of all standard operating procedures at site to ensure smooth site operations. Ensure closure of complaints about services and equipment and take corrective action. Maintain required records of work hours, budgets, and other information. Regular/ frequent rounds to be taken to inspect and evaluate the physical condition of facilities to determine the type of work required. Check and maintain equipment to ensure that it is in working order. Brief and de-brief all supervisory staff. Conduct training on regular basis for work policies and procedures. Maintain inventory of consumable stock to ensure that supplies and other equipment are available in adequate amount. Select and order or purchase new equipment, supplies, or furnishings. Prepare reports Like DMR, MMR, QBR and other related reports at site Recommend changes that could improve services and increase operational efficiency. Perform financial tasks, such as estimating costs and preparing/managing budgets. Plan & arrange for change in beautification of certain areas every quarterly and for festivals & events. Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Preserve excellent levels of internal and external customer service. Design exceptional menus, purchase goods and continuously make necessary improvements. Identify customers needs and respond proactively to all of their concerns. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPI’s, schedules, policies and procedures. Provide a twoway communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Report on management regarding sales results and productivity   Reporting: You will be reporting to Campus Lead.         Sound like you? Here is what we’re looking for:   Being Analytical and Meticulous You must pay attention to detail and have excellent problem-solving skills. You will be maintaining, supporting and validating the performance of subordinate staff. You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.   Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently. Mastery in delegating multiple tasks. Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets. Guest-oriented and service-minded Culinary school diploma or degree in food