Technical Product Support (TPS) Engineer V - (E5)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $140,000.00 - $192,500.00 Location: Chandler,AZ, Portland,OR, Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.  At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .  Simple definition: A TPS V (E5) is a technical project leader and escalation manager who owns product performance, customer satisfaction, and strategic execution across an entire product line or region, not just individual tool issues. TPS V (E5) Requirements Experience 10+ years semiconductor equipment experience. Advanced knowledge of DDP platforms and chamber technologies. Proven track record leading high-impact customer escalations. Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers. Demonstrated leadership without direct authority. Technical Skills Expert troubleshooting of hardware, software, process, and plasma-related issues. Strong understanding of: RF Systems Gas Delivery Systems Vacuum Systems Thermal Systems Chamber Hardware Feature Files and Software Management Advanced data analysis and problem-solving skills. Proficient in RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis. Leadership Expectations Own regional product strategy and fleet health. Operate as the technical authority for assigned products. Lead task forces and extended chamber down recoveries. Mentor TPS, FSE, and CE resources. Influence BU roadmap through field feedback and customer needs. Primary Roles & Responsibilities 1. Escalation Management Manage/Own L1-L3 customer escalations from identification through closure. Establish containment, root cause, and permanent corrective actions. Drive daily execution and accountability across all stakeholders. Provide executive level communication and recovery plans. Ensure CRMs are actively managed with clear closure criteria. 2. Technical Project Leadership Lead strategic initiatives including: NPI support Chamber recovery programs Platform conversions and retrofits Product performance improvement programs CrossMatch implementation Reliability improvement projects IW cost reduction initiatives 3. Product Ownership Maintain ownership of fleet performance. Monitor uptime, MTBF, MTTR, defects, and utilization. Identify systemic issues before they become major customer impacts. Drive standardization and best practices across regions. Establish product roadmaps and support strategies. 4. Customer Engagement Serve as primary technical interface for major customer concerns. Build trusted advisor relationships. Present technical findings, recovery plans, and long-term solutions. Support executive customer reviews and working groups. 5. Engineering & BU Interface Drive engineering engagement for critical issues. Present field issues at working groups. Lead validation of corrective actions. Drive fleet-wide