Rivian Care Customer Service Representative

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary The Rivian Care CSR is the operational backbone of the Rivian Care Program. In this unlicensed role, your primary mission is to remove friction from the sales and service process for Rivian Care. From managing quote requests to post sales support, this role will assist in the end to end life cycle of Rivian Care, while maintaining the brand standards and reputation of Rivian Insurance Services.

Sales Support: Assist customers through the sales process through multiple channels. Sales Operations & Compliance: Ensure the sales processes are completed along with the corresponding documentation. Service: Field incoming service inquiries via phone, email and chat from internal stakeholders as well as customers Documentation: Track and document all customer and stakeholder interactions Feedback: Document and report product, process and customer feedback to the product owners.

Experience: 1–3 years in a customer service role. Vehicle extended warranty experience is preferred, but we will train the right candidate. Attention to Detail: You have an obsessive eye for accuracy—you’re the person who catches the typo in the fine print. Communication: Clear, friendly, and professional communication style, especially when assisting customers with billing or account questions. Multitasking: Ability to manage a high volume of administrative tickets while supporting US sales operations.

High School Diploma required; college or equivalent professional experience preferred. Pay Disclosure The salary range for this role is $30.39 - $33.77 for Normal, IL based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to