Customer Service Partner

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Customer Service Partner

FDL Thailand-Pathumthani

56708

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit  www.sealedair.com .

Role Purpose

To work as an integral member of the Customer Service organization, to provide excellence in customer care by reducing customer effort and to move the business to a position of global strength through continuous improvement. Job Description

Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive, and responsive manner. Ensure that orders are processed accurately and efficiently, and any queries are dealt with in a timely manener. Ensure all documentation and records are accurate, easy to access and correct. Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department. Assist in the development of new products and features, working with the customer and all members of the business. Manage complex situations and sometimes contradictory information, to effectively solve problems by using existing procedents or procedures. Complete work with limited degree ot supervision. Act as an informal resource for colleauges with less experience. Use discretion to modify work practices and processes to achieve results or improve efficiency. Keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services the company can offer. Person in this position may:  Manage orders or claims/ credits on multiple countries or divisions Be a Product / Account / Customer Expert Be a Local team trainer Be proficient in Continuous improvement Qualifications

Recommend 4+ years Customer Service Experience (internal/external) Preferably good command in English both spoken and written and good computer literacy, Internet applications including email, ERP systems (SAP) Has developed specialised skills in import/export or is multi-skilled in own work area Proficient in Project Management Strong analytical skills, adapt at problem solving and self-managing escalations