Quality Control Manager

The Military and Family Life Counseling (MFLC) Program is seeking a Quality Control Manager who is highly motivated, passionate about quality, and capable of leading the full range of program quality functions. *This position requires that the individual in this role be independently licensed in a mental health field *This position also requires U.S. Citizenship Primary Responsibilities Manage all aspects of quality for the contract, including data collection and reporting.  Ensure all quality assurance programs, metrics, reports, and data are gathered, managed, and reported in accordance with contract standards Define, execute, and maintain the program quality system to meet customer and Leidos quality standards Ensure compliance with the credentialing and training of all program personnel Lead implementation of the Mission Assurance Model (Product Assurance, Execution Assurance, Performance Assurance, Predictive Prevention, and Lean Improvement Activity) to enhance operational efficiency and ensure the highest standards of quality in counselor operations Provide regular status to Mission Assurance and program leadership on process health, deliverables, surveillance results, performance metrics, risks and opportunities, and areas of concern Monitor corrective action plans to closure; track and escalate overdue or unresolved audit findings Conduct sampling checks and assurance activities under the Mission Assurance Model and lead quality and improvement working groups Enter and maintain audit findings in the Common Audit Database (CAD) with timely updates and closures Review performance metrics and analyze trends to inform program decisions and deliverable quality Hold the Responsible and Accountable designations for Mission Assurance process entries in the program RACI Support effective communication among program management, counselors, and Government stakeholders regarding quality, performance, compliance, and continuous improvement. Responsible for supervising two direct reports.

Master's degree plus 10 years of relevant experience, from an accredited graduate program in a relevant mental health field Minimum five years of supervisory experience Minimum of five years managing operational efficiencies and quality standards (quality control and quality assurance) for programs of similar complexity and scope Current, valid, unrestricted independent clinical license (licensed to practice independently) in a relevant mental health field such as clinical social work, psychology, marriage and family therapy, or professional counseling; issued by a State, the District of Columbia, or a U.S. territory or possession; and recognized by the Secretary of War as an appropriate license for non-medical counseling services Proficient in the use of Excel, Word, PowerPoint, and SharePoint Online Familiar with the use of AI in business operations or willing to upskill in AI usage Expert knowledge of MFLC contract deliverables (or contract deliverables of a program comparable in scope and size) Excellent problem-solving and communication skills; able to collaborate across functions and brief senior leadership U.S. citizen and fluent in English Preferred Qualifications Two years of experience in a mental health field such as social work, psychology, marriage and family therapy, or counseling Certification in quality assurance, Six Sigma, program management, or a related field Two years of experience working with DoD organizations; military experience, including military spouse, military dependent, or Veteran, strongly desired Familiarity with operations and planning processes Background in cross-functional team collaboration and briefing different audiences If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history.