Chief Client Officer

Agency: Omnicom Media Job Function: General Management Job Subfunction: Business and Agency Leadership Job Description: As a leading global media network, Omnicom Media (OM) sets itself apart with an agile, client-first approach that helps businesses thrive today and into the future. With more than 21,000 employees globally, OM has the talent, expertise and clout to deliver unprecedented levels of innovation for our clients. The group is comprised of global, award-winning agencies Hearts & Science, OMD and PHD. From leadership to entry-level talent, we are a diverse mix of ages, genders, ethnicities, skill sets and backgrounds. Unlocking the potential of our world-class talent is Omni, the industry's first marketing operating system which transforms data into actionable insights for better business outcomes.

Beauty Co-Lab is seeking a Chief Client Solution Officer (Operations). As Chief Client Solutions Officer (Operations), you would be required to oversee client retention and deliver solutions by organizing resources and ensuring quality. Key responsibilities include equipping teams with necessary tools and expertise, collaborating with leadership on talent development, and advancing global operating models through offshore and automation strategies. As Chief Client Solutions Officer (Operations), you would also focus on creating client engagement and compensation models, driving workflow improvements, and providing strategic guidance to maximize client growth. You would be managing client relationships, resolving issues, and setting growth and satisfaction targets. Leadership in developing innovative strategies and overseeing organic growth is also crucial. Up to 15% travel is required, with some telecommuting allowed. Qualifications Bachelor’s degree or U.S. equivalent in Marketing Communication or a related field, plus 5 years of professional experience as a Marketing Manager, Business Development Director, or any occupation/position/job title involving marketing consulting in the media agency industry. In lieu of a Bachelor's degree plus 5 years of experience, the employer will accept 7 years of professional experience as a Marketing Manager, Business Development Director, or any occupation/position/job title involving marketing consulting in the media agency industry. Must also have the following special skills: 5 years of professional experience managing and leading integrated teams; 5 years of professional experience running a discipline or client business with cross-functional teams, identifying and prioritizing blockers, and problem solving across organizational boundaries; 5 years of professional experience with management consulting influencing client C-Suite decision making and driving business outcomes; 5 years of professional experience managing budgets and client P&L (including forecasting and developing integrated Account Plans); 5 years of professional experience in performance-based marketing results across all channels through ROI, analytics, strategic brand planning, and the buying and planning of National Media including TV, out of home, print, and digital/online; and 5 years of professional experience performing branding, direct response, and customer experience management and leading performance-based strategic campaigns that drive cost-per-action results. Responsibilities Lead client retention plans from crafting the solutions to organizing resources to ensuring delivery of completion. Ensure teams are set up with the tools, technology and talent to deliver on media standards of excellence. Liaise with Global and Regional leadership on Talent initiatives, expertise upskilling and capability adoption. Accelerate global operating model advancements via increased and elevated offshore, nearshore and automation. Create new client engagement models, comp and service models that improve client deliver and margin. Champion broader projects that improve workflow (i.e. OneWorkflow) and identify new