Intern Global Customer Advocacy

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Customer Engagement team is responsible for creating lifelong customer value by leveraging customer insights to improve internal business processes, optimize customer journeys, and tailor experiences so that we can evangelize our customer community to be advocates for Celonis.

• Customer Understanding & Journey: Voice of the customer insights, Cx design and optimization

• Customer Connections & Comms: Strategic groups, customer recognition programs and comms

• Customer Advocacy: Customer references, stories, and speakers

• Executive Programs: Executive customer engagements and thought leadership

Join Celonis' Global Customer Advocacy team during one of our most exciting and high-impact times of the year — Celosphere season. As an intern, you'll get hands-on experience working at the intersection of customer advocacy, event management, and customer awards programs, and customer storytelling. You'll support a fast-moving team dedicated to delivering a world-class experience for our customers and ensuring our biggest event of the year runs seamlessly.

This is a great opportunity for someone who is organized, curious, and eager to learn how a global customer advocacy function operates at a leading enterprise software company.

• Support the Game Changer Awards Campaign — Draft and send communications to encourage customers and account teams to apply to be recognized in our annual awards program

• Organize Submissions for Review — Prepare customer award submissions to get them ready for the judging panel for our global and regional awards

• Assist with Finalist Communications — Help draft and coordinate communications to notify and celebrate award finalists

• Help with Speaker Coordination — Track and organize the administration behind the customer speaker confirmation process

• Enhance Speaker Experience — Support customer speakers’ onsite experience, including working with Design and ordering speaker thank you gifts.

• Support Pre-Production — Provide logistical and administrative support across various pre-production needs in the weeks leading up to the event

• Support Promotional Efforts — Help prepare and coordinate promotional materials used to drive event registration

• Track Session References — Assist the team in gathering and organizing customer references for keynote, product, and industry sessions

• Leverage Modern Tools — Explore and apply AI tools to streamline administrative tasks, document tracking, and daily workflow

• Strong organizational skills with the ability to manage multiple tasks simultaneously without dropping the ball

• Solid written communication skills and a genuine interest in drafting professional, customer-facing