Wealth Contact Center Intern / Co-Op (Winter 2027)

Type: Internship/Co-op Work Term: Fall/Term 1 TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The North American Contact Centre (NACO) is   comprised   of over 6500 employees across North America supporting over 50MM annual live customer / client contacts and 200MM+ automated contacts across four lines of business (TD Insurance, Wealth, TD Bank & TDCT) .   In the Wealth Contact Centre, w e service over a million customers, supported by 1300+ wealth professionals across three distinct lines of   business (Direct Investing, Money-In Advice, and Financial Planning Direct).

About This Role     Reporting to the Senior Manager, Service and Performance Effectiveness, the successful candidate will collaborate with a variety of partners across   Wealth and the Contact Centre   to plan, develop ,   manage,   and execute   on our client and colleague irritant programs.     Responsibilities include:     I dentification and tracking of   process   irritants and   points of   friction    Thought leader ship   with goal to transform the way we do our work   contributing to a white glove experience for our valued clients   Deliver ing   process and workflow solutions   I nfluenc ing   partners to deliver enterprise tools meeting the needs of the   next generation contact centre   Inventory and rank the top   process barriers   an d   top workflow optimization needs    Analyze data trends and provide insights and recommended solutions   Work with team members on reporting an d analytics, support team with BAU activities     Job Requirements   What can you bring to TD ?   Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:      Qualifications/Skills/Experience:   Confidence and   the   ability to lead and manage a significant business management   workstream   in an area of moderate risk,   complexity,   and   scope   Commitment to ensuring there is an integrated approach with other business management areas, broader organization, and enterprise wide   Readiness to focus primarily on   short to medium term   strategy   Adaptability to d eep knowledge and understanding of the business   process   constraints , organizational   practices,   and disciplines   Sound to advanced knowledge of external competition,   industry,   and market trends in relation to your own function or busines s   Strength in interacting closely with business leaders to both   optimize   resources and leverage TD's operating model to maximize efficiency,   effectiveness,   and scale   Expanded knowledge of Investment solutions, services,   markets,   and key competitors   Exceptional listening & communication skills   Ease working in a   fast pace   environment supporting front line teams   Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and