Levi’s® Full-Time Supervisor - Scarborough Town Centre

Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Dockers®, Beyond Yoga®) stand for freedom and self-expression.     Supervisors contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.      The Full-Time Supervisor is a key member of the store leadership team responsible for driving sales performance, delivering an exceptional customer experience, developing associates, and ensuring operational excellence. As the acting leader on duty during assigned shifts, the Supervisor provides direction, coaching, and support to the sales team while maintaining company standards in customer service, merchandising, inventory management, and loss prevention. This role requires a highly engaged leader who can motivate teams, drive business results, and execute company initiatives while fostering an inclusive and positive work environment aligned with Levi Strauss & Co.'s values. We're looking for a Supervisor who shares our values:    Embraces Originality and Integrity : You share our passion for fashion and understand the importance of our brand heritage.   Empathy for Customers and Co-workers : You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.  Demonstrate Courage:  We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.  Drives Performance:  You're results-oriented and support the team.

Sales Leadership & Business Performance Drive store sales through proactive floor leadership, customer engagement, and team development. Consistently achieve or exceed individual and store sales goals, key performance indicators (KPIs), and productivity targets. Monitor daily, weekly, and monthly business results and communicate performance expectations to associates. Analyze sales trends and customer traffic patterns to identify opportunities for growth. Lead by example through effective selling techniques, product knowledge, and customer relationship building. Support the execution of promotional campaigns, marketing initiatives, and seasonal business strategies. Identify opportunities to increase average transaction value through cross-selling, upselling, and product recommendations. Maintain a strong awareness of store performance metrics, including conversion, units per transaction (UPT), average dollar sale (ADS), and loyalty program participation.

Leadership & Associate Development Serve as a coach, mentor, and role model for all store associates. Provide ongoing feedback, recognition, and performance coaching to improve individual and team performance. Support onboarding and training of new employees, ensuring they understand company policies, customer service expectations, and operational procedures. Conduct daily huddles and communicate business priorities, promotions, and sales goals. Foster a collaborative and inclusive workplace culture focused on respect, accountability, and continuous improvement. Assist management in identifying high-potential talent and developing succession plans for future leadership opportunities. Address employee concerns professionally and escalate issues when necessary. Promote employee engagement and maintain positive team morale during both high-volume and challenging periods. Customer Experience & Service Excellence Create a welcoming and inclusive environment that reflects the Levi's brand experience. Ensure every customer receives personalized service that builds loyalty and encourages repeat business. Resolve customer concerns, complaints, and