Microsoft -CRM Technical -Senior Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

AI Business Solutions – Dynamics CRM Technical Senior Manager Specialized: At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.   About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.   The Opportunity We are seeking an experienced MS CRM Technical Senior Manager to lead large-scale Dynamics 365 CRM engagements, drive solution excellence, and contribute to business growth. This role combines deep technical expertise with strategic leadership, ensuring successful delivery, stakeholder alignment, and expansion of CRM capabilities across accounts. You will play a key role in shaping solutions, mentoring teams, and driving business development initiatives within the Microsoft Business Applications ecosystem. Your Key Responsibilities

Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex programs. Architect scalable, high-performance solutions aligned with business and technology strategies. Drive solution quality, governance, and best practices across implementations. Collaborate with stakeholders to define vision, roadmap, and transformation initiatives. Provide technical leadership across multiple projects, ensuring adherence to timelines and budgets. Mentor and guide teams, fostering a culture of innovation and continuous improvement. Support pre-sales activities including solutioning, estimations, proposal development, and client presentations. Identify and drive business development opportunities, including account growth, pipeline creation, and cross-sell of CRM and related capabilities. Build strong client relationships and act as a trusted advisor for CRM transformations. Ensure risk management, issue resolution, and proactive escalation across engagements. Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution. Accountable for allocating