Specialist, Software Engineer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. **This is a hybrid opportunity with preferred locations of Columbus, OH or Des Moines, IA. A remote environment would be considered for exceptional backgrounds and qualifications. This role primarily supports the P&C and NF Contact Centers within the Serenity Now line of business and resides within the Contact Center Solutions & Technologies (CCST) organization. The position serves as a bridge between business needs and technology solutions by connecting platform capabilities, data, automation, and AI to drive meaningful improvements for both employees and customers. The team is focused on delivering innovative capabilities across areas such as AI Quality Scoring, Performance Management, Agent Copilot, Analytics, Workforce Management , and other contact center optimization initiatives. We are seeking a candidate with experience in the Genesys Cloud platform , along with proficiency in SQL and Python , knowledge of AI prompt engineering , and strong analytical and troubleshooting skills. The ideal candidate will collaborate with business stakeholders, technology teams, and platform owners to identify priorities, define requirements, and deliver measurable business outcomes. Primary responsibilities include evaluating and implementing new platform capabilities, leveraging data and AI-driven insights to improve customer and employee experiences, supporting solution delivery efforts, and driving continuous improvement across contact center operations.

Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Software Engineer, you will focus primarily on providing high-quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document, and maintain applications.

Key Responsibilities: Analyze solutions, develop, test, debug, document, and deploy software according to standards and best practices in an agile environment. Apply secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities. Use DevSecOps practices, tooling, and techniques. Drive continuous improvement and learning through ongoing training, practice, and innovation. Manage medium to large project priorities, deadlines, and deliverables proactively. Provides technical guidance to others. May perform other responsibilities as assigned. Reporting Relationships: Reports to a Technology Manager/Director. Typical Skills and Experiences: Education : Completion of undergraduate studies in computer science, management information systems, or other related degrees. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree. Experience : Four or more years of software engineering, analysis, or related technology experience. Knowledge, Abilities and Skills: Proficiency in one or more programming languages such as Java, C++, Python, and JavaScript.