Staff Engineer, Machine Learning Systems & Reliability - Moveworks

Staff Engineer, Machine Learning Systems & Reliability - Moveworks Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Required in Office Company Description Moveworks : the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Servicenow It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description We are building AI-enabled product capabilities that improve through data, feedback, and real-world use. We need the production systems that make those capabilities dependable: repeatable delivery, measurable quality, controlled learning loops, and reliable operation at scale. We’re looking for a hands-on Staff Engineer who can move machine-learning models, agentic workflows, and self-learning approaches from promising prototypes into secure, observable, continuously deployable production systems. This role sits at the intersection of ML systems, platform engineering, and site reliability engineering. You will partner with ML, data, product, and infrastructure teams to create a paved path from experimentation to production—and take ownership of how those systems perform and evolve once deployed. What you’ll do Design and build the production path for the complete ML lifecycle: data and feature preparation, training, experiment tracking, evaluation, artifact and model management, serving, monitoring, feedback collection, and retraining. Build continuous-delivery workflows for models, prompts, agent workflows, data dependencies, and supporting services. Establish automated quality, safety, performance, and compatibility checks. Implement safe rollout patterns such as shadow traffic, canaries, progressive