Benefits & Compensation Administrative Assistant

Benefits & Compensation Administrative Assistant Location: Hybrid - London or Manchester (2 days in the office) Reports to: Director , Global Compensation & Reward Working Hours: Full-time 40 hours per week (12 months Fixed Term) Role Description Support the UK and Global Benefits and Compensation teams with a range of administrative tasks, delivering efficient customer service to internal and external stakeholders and maintaining accurate, up-to-date records and documentation. This role helps ensure employees have a smooth experience with their benefits and reward programmes by managing enquiries, data and administrative processes with care and efficiency. What it’s like to work in the Team We are a diverse, collaborative group of professionals with a shared commitment to putting employees first. Our team fosters a fun, inclusive and supportive atmosphere — we work hard, but also make time to celebrate successes together. The environment is fast-paced and dynamic, reflecting the live entertainment industry we support, while remaining open, approachable and team-focused. Everyone’s ideas and contributions are valued. We pride ourselves on building authentic relationships with colleagues across the business and supporting each other, whether troubleshooting a complex benefits query or helping during a busy period, so we succeed as one team.

Competencies / Skills / Knowledge / Experience We’re looking for an administrative professional who meets the following criteria:  Proficient to advanced Microsoft Excel skills — confident organising data, using spreadsheets for tracking and carrying out basic analysis. Proficient Microsoft Office skills — confident using Outlook, Word and PowerPoint, managing shared inboxes, setting up diary invites on Zoom and Teams, and creating basic presentations. Communication skills — clear and professional written and verbal communication style; comfortable responding to employee queries in a friendly, concise manner. Organisation and time management — able to manage multiple tasks across the team, keep work well organised and meet deadlines in a fast-paced, changing environment. Attention to detail — a high level of accuracy when reviewing documents, entering data and processing information. Eagerness to learn — quick to learn new systems and processes; able to pick up HRIS or benefits platforms. Experience with Workday and benefits software is desirable. Customer service mindset — approachable and empathetic when dealing with employee questions or issues, with a focus on providing a positive experience. Experience — previous experience in an HR, benefits, compensation or senior administrative support role, with a basic understanding of employee benefits and compensation concepts. Behaviours The following attributes describe how you work and will help you thrive in this role:  Accuracy and care: Takes care to complete work accurately and to a high standard. Customer service focused: Passionate about delivering a great experience to employees, with a helpful and positive attitude. Adaptable and flexible: Comfortable adjusting to new challenges or changes in priorities, while remaining composed and productive in a dynamic environment. Team player: Collaborative by nature, willing to support colleagues and contribute to a team-centric culture. Discreet and trustworthy: Able to handle sensitive personal data with a high level of confidentiality and integrity. Proactive and self-starting: Takes initiative, looks for ways to improve processes, and is confident asking questions or suggesting improvements. What the role includes UK Benefits Act as the first point of contact for the UK Benefits inbox, responding to employee queries within agreed timeframes and escalating complex issues where needed.  Track benefits queries and usage data to support reporting and ROI analysis.  Manage benefits