Growth Customer Success Manager

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join BILL as a Growth Customer Success Manager and help our growing SMB customers realize the full value of our financial automation platform across AP, AR, and spend and expense management.

You'll own a book of growth-potential accounts with moderate complexity, driving product adoption, expansion, and subscription renewals against a monthly quota. You'll manage multiple contacts per account, including controllers and accounting leads, independently prioritizing your time and executing without needing manager direction on daily priorities.

You'll proactively monitor customer health, conduct executive business reviews tailored to each customer's goals, and actively uncover expansion opportunities through consistent discovery and pipeline building. You'll also serve as an informal resource for Scaled CSM teammates, sharing playbook knowledge and offering perspective on customer situations.

If you're a proactive, account-ownership-minded CSM who thrives on building strong customer relationships, preventing churn before it surfaces, and growing revenue within an existing book of business, this role is for you.

• Drive product adoption, expansion/upsell, and subscription renewals of the BILL platform to meet or exceed a monthly quota.

• Proactively monitor customer health, product utilization, and spend trends to catch early signs of churn, address issues before they escalate, and identify expansion opportunities

• Independently prepare and deliver executive business reviews tailored to each customer's goals and health metrics, owning the narrative from start to finish.

• Drive comprehensive adoption across the full AP, AR, and S&E product suite, providing in-depth demonstrations, user training, and best practice guidance to help customers achieve their desired outcomes.

• Actively uncover and drive cross-sell, subscription upsell, and transaction revenue growth opportunities through consistent discovery and pipeline building

We'd love to chat if you have

• 3+ years in customer-facing, revenue-owning SaaS roles (such as Customer Success Manager or Account Manager), with a track record of meeting or exceeding quota.

• Experience managing and retaining SMB or growth-segment accounts, including responsibility for renewals and identifying expansion opportunities.

• Demonstrated ability to independently prioritize a book of business, knowing which accounts need high-touch vs. low-touch and to manage accounts where the