Analyst, DevOps Engineer – Service Management Group

About this role About BlackRock   BlackRock’s purpose is to help   more and more   people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, BlackRock delivers investment management, risk management, and technology solutions to clients globally. Our culture is centered on innovation, partnership, and accountability.   About Aladdin   Aladdin is BlackRock’s end-to-end technology platform that integrates investment management, risk, trading, operations, and data into a unified ecosystem. It empowers institutions globally to make informed decisions, scale efficiently, and strengthen operational resilience.

Overview   We are seeking an   A nalyst , DevOps   Engineer   to join the   Service Management team . This role is ideal for an engineer with a strong foundation in automation, software development, and   AI driven development .     In this role, you will help   modernize service management through engineering, automation, and AI-enabled capabilities . Partnering across operations and engineering teams, you will enhance platform reliability, reduce manual effort, and improve observability and operational governance.

Overview   The Service Management team   within   Mission Control is responsible for   production stability, incident response, change execution, and operational governance   across the Aladdin platform.   The team operates at the intersection of engineering and operations to:   Drive   automation and operational efficiency   Improve   service resilience and observability   Ensure   controlled and compliant change execution   Enable   scalable, AI-assisted service operations   This role offers exposure to   large-scale production systems, modern DevOps practices, and AI-enabled operations , Microsoft Power Platform   in a critical enterprise environment.

Automation & Engineering   Develop and maintain automation, tooling, and services to improve service management processes   Build scripts and applications for monitoring, alert handling, recovery actions, and reporting   Leverage APIs, infrastructure-as-code, and system integrations to enable scalable and repeatable workflows   Observability & Reliability   Improve monitoring, alert quality, and system observability across applications and platform services   Analyze recurring issues and operational trends to identify reliability and automation opportunities   Partner with operations and engineering teams to enhance service supportability and production readiness   AI & Innovation   Contribute to AI-enabled solutions such as:   Intelligent assistants and copilots   Automated runbooks and knowledge retrieval   Incident summarization and insights   Help drive adoption of AI tools to reduce operational toil and improve productivity   Governance & Controls   Operate within established   change, risk, audit, and control frameworks   Ensure automation and tooling align with enterprise security and compliance standards   Support documentation, runbooks, and operational process improvements     Qualifications   Required   Bachelor’s degree in Computer Science , Engineering, or related field (or equivalent experience)   2–4 years of experience in DevOps, software engineering, or   similar field   Experience with Python or scripting for automation and system integration   Familiarity with Linux/Unix environments and distributed systems concepts   Experience   with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse)   Understanding of monitoring and observability (metrics, logs, alerts, dashboards)   Strong analytical, problem-solving, and communication skills   Preferred   Experience with Terraform, Ansible, CI/CD pipelines, or   GitOps   workflows   Experience with ITSM tools such as ServiceNow   Exposure to Kubernetes, containers, or platform engineering concepts