Collections Manager

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact at a leading Fintech Company

BILL's Collections and Risk Operations team protects the financial engine that powers hundreds of thousands of small and midsize businesses. The department spans AP/AR Failed Funding, Invoice Financing, and Spend & Expense Credit Collections, and pairs frontline execution with an aggressive automation and AI adoption roadmap.

We are hiring a Collections Manager to lead a team of collections analysts. You will own the performance of your direct team: hitting recovery and exposure-reduction targets, coaching analysts to proficiency, and running the operating cadence (queue management, case prioritization, QA, and performance reviews) that keeps the portfolio healthy. You will receive objective-based assignments from department leadership and decide the best approach to deliver, guided by department policy and your own judgment. This is a role for a working leader. You will lead change initiatives as our tooling and automation footprint expands, keep your team aligned with department objectives through periods of ambiguity, and build a culture where high performance and accountability are the default.

• Own daily performance of a team of collections analysts: recovery outcomes, exposure reduction, SLA adherence, and quality

• Run the team operating rhythm: queue and case assignment, huddles, 1:1s, performance logs, and coaching documentation

• Set clear expectations, hold the line on accountability, and manage performance issues directly and early

• Hire junior and mid-level analysts for the team; drive selection methodology by assigning interview roles and expectations to panelists

• Advise on Individual Development Plans and promote continuous learning across the team

• Lead the team through change: new tooling, automation of manual workflows, and evolving processes, translating department strategy into team-level execution

• Contribute to strategic initiatives and org design; formulate and oversee detailed project plans, balancing resources and timelines

• Partner cross-functionally with Risk, Product, Compliance, and Customer Support to resolve escalations and improve upstream processes

• Report on team performance to leadership with accurate, decision-ready data

• 5+ years in collections, recovery, or credit risk operations, with 2+ years directly managing a team

• A track record of leading a team to measurable targets (recovery rates, roll rates, exposure reduction, or