Manager, Transformation Business Analysis

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have got deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a motivated Transformation Business Analyst to join our team and contribute to diverse projects spanning strategy, technology, operations, and process improvement. This role sits at the intersection of business understanding and AI/tech enabled product development: you will work to understand what the business is trying to achieve and help translate that understanding into direction that a technology team can act on to build. It is a role built around working closely and iteratively with technology teams, in an environment that moves quickly and puts data at the center of decision making. The role calls for someone who is comfortable with ambiguity and pace, and who can engage confidently with senior stakeholders.

Strategic analysis and problem solving Support senior analysts in evaluating business opportunities and market expansion initiatives Assist in developing recommendations by conducting research, gathering data, and analyzing industry trends Help identify risks, opportunities, and potential solutions through structured problem solving approaches Translate business outcomes and priorities into problem framing that technology and data teams can act on Participate in client meetings and contribute to presentation development, including engaging directly with senior stakeholders Process analysis and problem resolution Identify and analyze business pain points through stakeholder interviews, process observation, and data analysis Support root cause analysis initiatives using structured methodologies to uncover underlying issues Assist in designing process improvements and solutions that address identified problems Help develop workflows and procedures that streamline operations and eliminate inefficiencies Support the implementation of new processes and monitor their effectiveness Document current state processes and future state direction, keeping documentation lean and focused on decisions rather than exhaustive specification Bridging business and technology for AI/tech enabled products Work alongside technology and data teams to shape what a tech solution should do, grounded in a clear understanding of the business problem Translate business context and outcomes into direction that technical teams can use to scope and build solutions, and translate technical possibilities and constraints back to business stakeholders Support technology implementations by clarifying business intent and priorities Assist in user acceptance testing (UAT) and quality assurance activities Support process improvement initiatives and workflow optimization projects Work in an iterative, fast paced manner, adjusting direction as understanding of the problem and the data evolves Project coordination and delivery Track project milestones, deliverables, and key performance