Senior Quality Systems Specialist

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.   At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?     There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.     We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.   Job Summary

The primary responsibilities of the Senior Quality Systems Specialist involve Systems oversight & customer focus within our all-Quality Management Systems, relaying trends to Senior Management and implementing improvements on a continuous and pro-active basis. You will coordinate necessary activities for ensuring the timely closure of internal/external quality issues/projects and to coordinate/drive continuous improvement initiatives including mentoring to the business with respect to the relevant quality tools. Central to this role will be the need to liaise with companywide departments to ensure internal system compliance and customer specifications are achieved and to coach and drive a culture of compliance and continuous improvement. Ensuring site compliance with corporate, regulatory and customer quality standards will be at the forefront of the responsibilities. This role reports directly to the Quality Systems Manager. Essential Duties and Responsibilities

Support the harmonization and deployment of site quality systems into standardized Operating Unit-level processes, ensuring effective implementation, consistency, and the sharing of best practices across the network. Provide training and guidance on Quality Management System (QMS) processes, including Change Management, CAPA, Deviation Management, Document Control, and associated compliance requirements. Manage key quality system processes at site level, including Global Alerts, Document Control System sub-administration, CAPA governance, and Change Management oversight. Lead and support investigations related to Quality System issues, ensuring robust root cause analysis and the implementation of effective containment, corrective, and preventive actions. Identify, monitor, trend, and escalate systemic quality risks, adverse trends, significant quality events, and compliance concerns to appropriate stakeholders and senior leadership. Monitor quality system performance through metrics, trend analysis, and key reports, and recommend actions to improve compliance, effectiveness, and overall system performance. Support regulatory submissions, responses to Regulatory Bodies and Competent Authorities, and inspection readiness activities for internal audits, external audits, Notified Bodies, FDA, and other regulatory authorities. Support risk management activities, including risk analysis and hazard analysis associated with complaints, post-market surveillance information, and other quality system inputs, as applicable. Coordinate post-audit and post-inspection follow-up activities, including action tracking, reporting, closure, and verification of effectiveness to ensure findings are satisfactorily addressed. Support Management Review activities through scheduling, data